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ERROR

COMPROBACIONES

Producto desactivado

Check that the option ENABLE of the product access control configuration is activated.

Producto incorrecto

  • Check that the ticketing season is synchronised with the access control.

  • Check that the PDA is well synchronized with the access control server.

    It is possible that the product ID has been modified after the season synchronisation. Solution: Delete the product from access control, synchronise again the season, reactivate the product from "catalogue > access control > synchronisation"

We have been checking this with our specialist in access control and the issue comes from the fact that the id of the product was 1 and should be 0.

Código de barras no válido

  • The barcode does not exist in the access control server. If it's coming from a third party, check if you imported the white list correctly or if there is any issue with the third party's interface.

  • Check that the access control type for the organisation in Institution (pink) > Initialisation > Organisations > Open the impacted organisation > Access control parameters > Barcode decryptor is the same as in Organisation (blue) > Initialisation > Characteristics > Access control type.

  • Check that the encryption key is the access control parameters for the organisation is the same as in Elcadmin (you will need to raise a ticket to support for this).

Encontrado en la lista negra

Check that the ticket is still valid. It may have been: cancelled, reprinted or manually added to the black list.

Fecha incorrecta

Check the calendar linked to the product. You are probably trying to scan a ticket outside the calendar dates.

El terminal no puede controlar el flujo

Zona incorrecta

  • Check that you are scanning the ticket with a PDA that is linked to a GATE that is linked to the SECTOR configured on the product.

  • Check if the product is configured at all in the access control.

Control de flujo incorrecto

  • If you have this error message when scanning a ticket OUT, verify that the PDA checkflow is set to OUT.

  • If you have this error message when scanning a ticket IN, verify that the PDA checkflow is set to IN.

No quedan entradas autorizadas

On the product access control configuration, check the field DAYS OF VALIDITY.

The ticket has been already scanned the number of times than set on that field.

No quedan entradas autorizadas hoy

Check the configuration of the field NUMBER OF ACCESS. The ticket has already been scanned the number of times set on that field.

Última entrada demasiado reciente

Check the field DELAY OF INVALIDITY on the product access control configuration. The ticket has probably been scanned recently and you still need to wait some time to scan it again.

Salida demasiado larga

Check the field CHECKOUT PERIOD. You are trying to scan a ticket IN after the checkout period is passed.

Salida no autorizada

You are trying to scan a ticket OUT while the CHECKOUT ALLOWED? option in the product access control configuration is set to NO.

Fecha de validez incorrecta

Aviso : no quedan accesos

Check the field NUMBER OF ACCESS

Tag no válido

No fijado

Decriptor no válido

Día no consecutivo

Check the setting of ONLY CONSECUTIVE DAYS. It is probably set to Only Consecutive Days.

Día consecutivo

Check the setting of ONLY CONSECUTIVE DAYS. It is probably set to Only Non Consecutive Days.

Fecha de validez incorrecta desde la primera entrada

Check the settings of DELAY OF EXPIRATION FROM FIRST ENTRY.

Sector lleno

Sector lleno (disponible forzar) 

In the access control settings > Sector, check the value defined for AVAILABILITY - MAX. 

Peligro. El sector está casi lleno.

In the access control settings > Sector, check the value defined for AVAILABILITY - WARNING. 

Error Técnico

Please check with Secutix Support team.

Fecha de la sesión incorrecta

Check the configuration of the fields ACCES TIME BEFORE EVENT and DURATION in the access control product configuration. You are probably scanning the ticket outside the authorised period.

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